Help Section

Frequently Asked Questions Q. Do you have a toll-free telephone number? A. Yes we do. 1-888-318-BLUE (1-888-318-2583). Our full contact information is available on the Contact Us page. Q. Do you wholesale to USA and other countries besides Canada? A. We wholesale to Canada and U.S. markets Q. If I order from USA, do I have to pay customs duty and what's the duty rate? A. From http://www.customs.treas.gov/impoexpo/impoexpo.htm Commercial shipments attract the following duties: Wood Carvings: 3.2%-----most of our handicrafts belong to this category. Iron candle holders/CD holders: 3.2% Mirrors with glass: 7.8% Jewelry: 5% For more information please visit http://dataweb.usitc.gov/scripts/tariff2001.asp All orders of handicrafts are shipped by UPS. UPS will clear the customs for you and guarantee on time delivery. Customs clearance charge by UPS are as following: Value $0.00 to US$200: No charge Value US$200.01 to US$1250.00: US$19 Value US$1250.01 to US$2000.00: US$29 Q. What's my shipping cost? A. We won't know the exact shipping cost until we pack the shipment. It depends on the size and weight of the items you order. Generally the shipping cost is around 6% to 14% of the total value of merchandise depending on distance to destination. Please note: As an active member of CGTA (Canadian Gift and Tableware Association) and a preferred high volume customer, our company has great discount rate (25% to 55%, depending on the shipping zone) off the published shipping rates from our carriers. We always add the actual shipping charges by our carriers to your invoice. Q. Can you send me a catalogue? A. Yes, please Contact Us with your request along with your company name and mailing address Technical Questions Q. I am having problems with the Shopping Cart / My Account / Wish List. What can I do? A. You need to have your web browser set to allow cookies for these sections to work. (Try the help menu of your web browser and search for cookies in the contents. There should be instructions on how to enable cookies.) If you have already checked this and still have difficulties, please Contact Us