Help Section

Frequently Asked Questions Q. Do you have a toll-free telephone number? A. Yes we do. 1-888-318-BLUE (1-888-318-2583). Our full contact information is available on the Contact Us page. Q. Do you sell to USA and other countries besides Canada? A. We sell to Canada and U.S. markets Q. If I order from USA, do I have to pay customs duty and what's the duty rate? A. If the value of your order is under US$200 it is duty free. Q. What's my shipping cost? A. $3.95 or 8% of the value of your order (if greater than $3.95) plus $2.50 processing fee. Oversized items will attract extra shipping costs. Q. Can you send me a catalogue? A. Yes, please Contact Us with your request along with your name and mailing address Technical Questions Q. I am having problems with the Shopping Cart / My Account / Wish List. What can I do? A. You need to have your web browser set to allow cookies for these sections to work. (Try the help menu of your web browser and search for cookies in the contents. There should be instructions on how to enable cookies.) If you have already checked this and still have difficulties, please Contact Us